Once an order is placed, the sale is final and cannot be cancelled or refunded. No exceptions.
Please allow up to 5 business days for order processing and verification, and an additional 7-10 business days for delivery. Business days do not include Saturdays, Sundays, or holidays. Prices displayed on the website are exclusive of taxes.
Continental USA $10 (2-7 days)
Hawaii & Alaska $25 (5-10 days)
Shipping is nonrefundable. Unfortunately, we do not ship internationally. We cannot ship to APO, FPO, DPO addresses, or P.O. boxes. Multiple orders cannot be combined after they are created.
We cannot and will not change or intercept a package to alter the delivery. We will only ship to address provided at checkout. Orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled.
We do not offer signature confirmation. We are not responsible for any lost, stolen, or damaged shipments.
All sale items, discounted and promotional merchandise, including sales in which any discount/promo codes are used are FINAL SALE and are ineligible to be returned or exchanged.
If you wish to exchange an item, you have to return the item and make a new purchase online. Undefeated will not accept any returned merchandise without prior written communication and valid Return Authorization Number. Please include your (I-#####) along with a brief description of your issue.
Undefeated.com does not offer store credit for any reason, including for returns or exchanges.
All sales are final on all launch product, Bape, women's and men's inner and/or undergarments, and sale items. For all non-sale items, returns must be made within 14 days of arrival accompanied by the original packing slip in new/unworn condition with tags. Please contact [email protected] for all order and return inquiries. Undefeated will not accept any returned merchandise without prior written communication and valid Return Authorization Number. Please include your (I-#####) along with a brief description of your issue.
Return shipping is non-refundable. Packages returned to Undefeated are subject to an $8/per item restocking fee.
Items ordered on Undefeated.com cannot be exchanged at any Undefeated Chapter Store.
Return requests will be denied for suspected resellers.
We reserve the right to cancel any orders or ban any user that we suspect might have aided by browser automation, or a reservation service. We reserve the right to refuse bulk orders. Multiple orders placed for the same product on items limited to one (1) per customer will be cancelled entirely without question.
An order confirmation email will be sent to you via email as soon as your order is placed. Once your order has shipped, a shipment confirmation email with tracking information will be sent to your email.
Merchandise availability on Undefeated.com is subject to change. If, after adding an item to cart, you receive a message reading "Selected quantity is not available at this time," please wait and attempt to add the item at a later time.
To stay informed of promotions and new arrivals, register to receive our newsletter when creating an account. If an order is placed and an item is out of stock, we will automatically refund your original payment method and inform you about the unavailability shortly after the order is placed.
Sales tax will only be charged on orders shipped to California, Nevada and Arizona.
We accept payments by Credit Card (Visa, Mastercard, American Express, and Discover).
We carry out pre-authorization checks on your payment card to ensure there are sufficient funds to fulfill the transaction.