Help

Payment

We accept payments by Credit Card (Visa, Mastercard, American Express, and Discover).

We carry out pre-authorization checks on your payment card to ensure there are sufficient funds to fulfill the transaction.

 

Returns & Exchanges

Undefeated does not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.

 

Sales Tax

Sales tax will only be charged on orders shipped to California and Nevada.

 

Shipping & Delivery

Please allow up to 5 business days for order processing and verification, and an additional 7-10 business days for delivery. Business days do not include Saturdays, Sundays, or holidays. Prices displayed on the website are exclusive of taxes.

Continental USA     $10 (2-7 days)
Hawaii & Alaska     $25 (5-10 days)

Unfortunately, we do not ship internationally. We cannot ship to APO, FPO, DPO addresses, or P.O. boxes. Multiple orders cannot be combined after they are created.

We cannot and will not change or intercept a package to alter the delivery. We will only ship to address provided at checkout. Orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled.

Tracking Your Order

An order confirmation email will be sent to you via email as soon as your order is placed. Once your order has shipped, a shipment confirmation email with tracking information will be sent to your email.

 

Limited Edition Product

Multiple orders placed for the same product on items limited to one (1) per customer will be cancelled entirely without question. Once an order is placed for these items, the sale is final and cannot be cancelled or altered. No exceptions.

 

Item Availability

Merchandise availability on Undefeated.com is subject to change.

To stay informed of promotions and new arrivals, register to receive our newsletter when creating an account. If an order is placed and an item is out of stock, we will automatically refund your original payment method and inform you about the unavailability shortly after the order is placed.