FAQ

Shipping & Delivery

Please allow up to 5 business days for order processing and verification, and an additional 7-10 business days for delivery. Business days do not include Saturdays, Sundays, or holidays. Prices displayed on the website are exclusive of taxes.

Continental USA     $10 (2-7 days)
Hawaii & Alaska     $25 (5-10 days)

Unfortunately, we do not ship internationally. We cannot ship to APO, FPO, DPO addresses, or P.O. boxes. Multiple orders cannot be combined after they are created.

We cannot and will not change or intercept a package to alter the delivery. We will only ship to address provided at checkout. Orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled.

We do not offer signature confirmation. We are not responsible for any lost, stolen, or damaged shipments.


Sale Items

All sale items, discounted and promotional merchandise, including sales in which any discount/promo codes are used are FINAL SALE and are ineligible to be returned or exchanged.

 

Exchanges

If you wish to exchange an item, you have to return the item and make a new purchase online. Undefeated will not accept any returned merchandise without prior written communication and valid Return Authorization Number. Please include your (I-#####) along with a brief description of your issue.

Undefeated.com does not offer store credit for any reason, including for returns or exchanges.

 

Returns

All sale item purchases are final, no exceptions. For all non-sale items, returns must be made within 14 days of arrival accompanied by the original packing slip in new/unworn condition with tags. Please contact [email protected] for all order and return inquiries. Undefeated will not accept any returned merchandise without prior written communication and valid Return Authorization Number. Please include your (I-#####) along with a brief description of your issue.

Return shipping is non-refundable. Packages returned to Undefeated are subject to an $8 restocking fee.

We do not accept returns of women's and men's inner and/or underwear which are not in their original packaging due to hygiene reasons.

 

Limited Edition Product

We reserve the right to cancel any orders or ban any user that we suspect might have aided by browser automation, or a reservation service. We reserve the right to refuse bulk orders. Multiple orders placed for the same product on items limited to one (1) per customer will be cancelled entirely without question. Once an order is placed for these items, the sale is final and cannot be cancelled or refunded. No exceptions.

 

Tracking Your Order

An order confirmation email will be sent to you via email as soon as your order is placed. Once your order has shipped, a shipment confirmation email with tracking information will be sent to your email.

 

Item Availability

Merchandise availability on Undefeated.com is subject to change.

To stay informed of promotions and new arrivals, register to receive our newsletter when creating an account. If an order is placed and an item is out of stock, we will automatically refund your original payment method and inform you about the unavailability shortly after the order is placed.

 

Sales Tax

Sales tax will only be charged on orders shipped to California and Nevada.

 

Payment

We accept payments by Credit Card (Visa, Mastercard, American Express, and Discover).

We carry out pre-authorization checks on your payment card to ensure there are sufficient funds to fulfill the transaction.